Effective Date: 07 June 2023
At PecanoSweet.com, we want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward Refund and Returns Policy outlined below.
Returns
a. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Perishable or personalized items cannot be returned unless they arrived damaged or defective.
b. Timeframe: You have 10 days from the date of delivery to initiate a return.
c. Return Process: To request a return, please contact our customer service team at care@pecanosweet.com . Provide your order number, a description of the item you wish to return, and the reason for the return. Our team will guide you through the return process.
d. Shipping: Customers are responsible for the shipping costs associated with returning the item. We recommend using a trackable shipping service and obtaining a proof of postage.
Refunds
a. Inspection: Once we receive the returned item, our team will inspect it to ensure it meets the return eligibility criteria mentioned above.
b. Refund Processing: If the return is approved, we will initiate a refund to your original payment method. Please note that the refund amount may exclude the original shipping charges unless the return is due to an error on our part.
c. Refund Timing: The time it takes for the refund to be processed and reflected in your account may vary depending on your payment provider. Please allow a reasonable processing period.
Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process outlined above and place a new order for the desired item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately with details and, if possible, attach photos showing the issue. We will provide instructions on how to proceed, which may include a return, replacement, or refund.
Non-Returnable Items
Certain items are non-returnable, including perishable goods, personalized items, and gift cards, unless they are defective or damaged upon arrival.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy, please contact our customer service team at care@pecanosweet.com and we will be happy to assist you.
Please note that this Refund and Returns Policy applies only to purchases made through PecanoSweet.com and may not cover returns or refunds for items purchased through other platforms or retailers.
We reserve the right to update or modify this Refund and Returns Policy at any time without prior notice. It is recommended to review this policy periodically for any changes.
By making a purchase on PecanoSweet.com, you acknowledge and agree to the terms and conditions of this Refund and Returns Policy.